Contextual Discovery For Commerce and Care.

Commotion is an AI-powered platform that enables brands to create more personalized, more efficient and more effective ways to drive ROI across customer and employee experiences.

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Maximize Product Discovery
Minimize Clicks to Buy
Increase Cart Size and Conversions
Operate More Efficiently
Experiences

Experiences that learn and adapt to company and customer needs, in real-time.

Elevate your brand from impersonal to inspired with our innovative suite of experiences, built on custom AI and Natural Language Search.

Capture and dynamically respond to individual customer signals across site elements such as chat, customer care, search, and product landing pages.

Place your brand and products at the fingertips of your customer by creating unified discovery experiences that transform the entire customer shopping journey.

Home &
Landing Pages
Search
Behavior
Product Page
& PCPs
Concierge
(Chat)
Known &
Unknown
Customers
Self-Help,
& Customer
Care
Brand
Apps
Experiences

Your brand and products, now at the fingertips of your customer and your team.

Customer Care

Rethinking customer care for the Agent.

Care is more than just tickets, it's about building rapport which requires a great experience for both the customer and the agent. Optimize your customer care experience with an intelligent AI-driven suite of agent solutions. Including AI-based concierge, agent console, case management, knowledge base, customer self-help, and advanced operational metrics and reporting.

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Agent Console & Case Management. Automate and route care requests, providing a unified view of customer details and support materials.

Knowledge Management. Quickly access company knowledge with AI search, finding detailed information and summaries from various sources within a unified portal.

Self-Help

Helpful content when your customer needs it.

Evolve from monotonous support experiences and legacy decision trees by transforming your support and education content into a customer-facing easily accessible, dynamic self-help experience, powered by Natural Language Search.

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Proactive Education: Surface content, knowledge base articles, and FAQs at any part of the buy journey to solidify conversion and reduce frustration.

Rapid Troubleshooting: Ensure accurate, helpful responses and find the quickest path to solution, reducing the costs of support agent handoff.

Natural Language Search

Intuitive search, discovery & conversion.

Enable customers to engage in natural conversations and search flows using Natural Language Search (NLS) to provide accurate, highly personalized and content-rich results.

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Effortless Discovery: Accommodate natural phrases and complex customer queries to increase cart size and conversions.

Replace or Enhance Existing Search Flows: Deploy as a self-contained experience or bring some magic to your existing search journey.

Integrated Social Proof

Seamless integration of social proof.

Guide customers to confident purchases throughout their buying journey. Showcase reviews, creator content and more, turning your shopping experience into an authentic trust-building tool.

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Informed Purchase Decisions: Incorporate product education, practical use cases, customer tips, and authentic reviews to build confidence and trust.

Diverse Content Integrations: Engage, educate and entertain your customer with creator content, shoppable videos, streams and more.

Product Recommender

Personalized product recommendations.

Revolutionize the way you recommend products, by combining real-time customer signals with our finely tuned AI trained on your product catalog, to help customers find the perfect match.

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Advanced AI-Learning: Transcend traditional product catalog keyword tagging by using AI to match and present products in real-time.

Signal-Driven Suggestions: Make contextually relevant suggestions based on real-time customer signals, such as purchase history, search intent, inquiry, and more.

Storefronts

Harness the power of your brand ambassadors.

Build and deploy dedicated creator Storefront experiences that inject authenticity and trust in your products; enabling creators and your brand ambassadors to advocate and sell on your behalf.

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Integrated Creator Experiences: Enable your ambassadors to inspire within your own brand domain through dedicated storefronts.

Seamless Content Integrations: Search for creators, manage content and assets, publish, and gather insights.

Dynamic Content

Personalized merchandising in real-time.

Deliver contextual, dynamic and personalized content and products, precisely tailored to each customer's needs at any point of the shopping journey.

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AI-Driven Customization: Utilize strategies and rules that automate delivery and placement of content for optimal conversion.

Unique Personalization: Leverage customer signals to make every site visit feel uniquely tailored and contextually significant.

Customer Signals

Unlock contextual shopping with zero-party data.

Gather customer signals as they search, engage, and convert across your experience; immediately updating the UX, content, and product recommendations for the ultimate contextual shopping experience.

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Real-Time Zero-Party Data: Create opportunities that give your customer the opportunity to indicate what it is they need, so you can deliver on it confidently in real-time.

Combine Data with Brand Data: Drive truly omni-channel personalization by integrating customer signals with owned brand datasets such as offline, media, and product.

Platform

Enterprise scale and security 
to innovate and leapfrog using AI

The Commotion Enterprise Platform enables you to create highly optimized, AI-driven experiences backed by the scale and security that enterprise businesses require. Go beyond temporary point-solutions and AI plugins to future-proof your business.

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Create a highly contextualized
experience today

Find out how we can help your brand create highly contextual shopping and post-purchase experiences.

Request a Demo